Privacy policy
Effective: July 28, 2026 · Includes California Notice at Collection
Parqey AB · A Swedish company · Company no. 559516-8575
Parqey Inc. · A Delaware corporation (USA) · File no. 10637809
In short
Parqey uses personal information to operate its parking marketplace, provide and manage Bookings, process payments and payouts, keep the Service secure, communicate with Users and improve the Service.
We do not sell personal information for money. If optional advertising technologies are enabled, certain online identifiers and usage information may be disclosed to advertising partners as described in this Policy. Website visitors can manage optional cookies and advertising technologies through Cookie Preferences.
1. Scope and who we are
This Privacy Policy explains how Parqey collects, uses, discloses, retains and protects personal information when you use our websites, mobile applications, customer-support channels and related services together referred to as the “Service”.
It applies to Hosts, Drivers, website visitors and other people who contact or interact with Parqey.
Parqey AB is responsible for the processing of personal information described in this Policy. Parqey Inc. provides the Service to Users located in the United States and may process personal information in connection with the operation of the Service in that market.
In this Policy, “Parqey”, “we”, “us” and “our” refer to Parqey AB and, where relevant to Users in the United States, Parqey Inc.
You can contact us about this Policy or the use of your personal information at help@parqey.com.
This Policy does not apply to a third party’s independent processing or to a Host’s use of personal information outside the Service. Payment processors, app stores, map and navigation providers and other third parties may provide their own privacy notices and act as independent controllers of information they collect.
2. Notice at Collection
This section summarizes the categories of personal information Parqey may collect, the purposes for which the information is used, whether it may be sold or shared as those terms are defined under California law, and how long it is generally retained.
We collect only the information reasonably necessary and proportionate for the purposes described in this Policy.
Identifiers and account information
Examples include:
name;
email address;
telephone number;
account and User IDs;
login and authentication information;
IP address;
device and online identifiers; and
identifiers associated with customer-support requests.
We use this information to create and maintain accounts, authenticate Users, communicate with Users, provide support, operate the Service, prevent fraud and protect account security.
We do not sell this information for money. If optional advertising technologies are enabled, certain online identifiers may be shared with advertising or measurement partners.
Account information is generally retained for the life of the account and for a limited period afterwards. Deleted information may remain in backups for up to ninety days. Security and fraud-prevention logs are generally retained for up to twelve months, unless a longer period is reasonably required.
Customer records, payment and financial information
Examples include:
contact details;
billing information;
payment and payout status;
bank or payout account information;
tax information;
verification information; and
chargeback or refund information.
Full payment-card details are collected and handled directly by payment providers such as Stripe. Parqey generally receives limited payment, payout, account and transaction information.
We use this information to process payments, payouts, refunds and chargebacks, prevent fraud, maintain accounting records, fulfil tax and reporting obligations and comply with law.
We do not sell or share this information for cross-context behavioural advertising.
Transaction, tax and accounting information is generally retained for up to ten years, or for any longer period required by applicable law. Payment providers retain information under their own terms and privacy notices.
Commercial and Booking information
Examples include:
listings;
prices and fees;
Bookings;
dates and locations;
cancellations;
refunds;
payment and payout history; and
transaction history.
We use this information to provide and manage Bookings, process transactions, provide customer support, resolve disputes, prevent fraud, perform analytics and comply with legal and accounting obligations.
We do not sell or share this information for cross-context behavioural advertising.
Booking, transaction and related legal records are generally retained for up to ten years, or for any longer period required by applicable law.
Internet, app and network activity
Examples include:
app and website interactions;
pages and screens viewed;
searches and clicks;
referring URLs;
session information;
browser and operating-system information;
app version;
crash and diagnostic information; and
technical and security logs.
We use this information to operate, secure, troubleshoot, measure and improve the Service, understand how it is used and, where permitted, measure marketing.
We do not sell this information for money. If optional advertising technologies are enabled, certain online identifiers and internet or network activity may be shared for advertising measurement or cross-context behavioural advertising.
Analytics data is generally retained for up to fourteen months. Security and technical logs are generally retained for up to twelve months, unless a longer period is reasonably necessary.
Geolocation information
Examples include:
precise device location when you choose to enable location access;
approximate location derived from an IP address;
the location of a listed parking space; and
the location connected to a Booking.
We use this information to show nearby parking spaces, display maps, provide navigation or directions, complete Bookings, prevent fraud and protect the Service.
We do not sell precise geolocation or share it for cross-context behavioural advertising. Approximate location may be disclosed to advertising or measurement partners if optional advertising technologies are enabled.
Live device location is processed only while needed to provide the requested feature. Listing and Booking locations may be retained with the associated account or transaction records, generally for up to ten years, or for any longer period required by applicable law.
User Content, communications and sensory information
Examples include:
listing descriptions;
photographs and videos;
reviews;
messages between Users;
support communications and attachments;
incident reports;
feedback; and
parking access instructions.
We use this information to publish and manage listings, enable communication between Users, provide support, investigate incidents, enforce our Terms and operate the Service.
We do not sell or share this information for cross-context behavioural advertising.
Content is generally retained until it is deleted or the related account is closed. Copies may remain in backups for up to ninety days. Information connected to a Booking, dispute, safety incident or legal obligation may be retained for longer where reasonably necessary.
Vehicle and parking-space information
Examples include:
vehicle registration or license-plate number;
vehicle type, description and dimensions;
parking-space address and location;
space dimensions;
access information;
availability;
amenities; and
EV-charging information.
We use this information to match vehicles with suitable spaces, complete Bookings, provide access information, protect safety, provide support and resolve disputes.
We do not sell or share this information for cross-context behavioural advertising.
Active listing and vehicle information is generally retained for the life of the listing or account. Information connected to a Booking is generally retained with the relevant transaction records for up to ten years, or for any longer period required by applicable law.
Sensitive personal information
Depending on how you use the Service, sensitive personal information may include:
precise geolocation;
account credentials;
financial or tax information; and
the contents of private communications between Users or with customer support.
We use this information only where reasonably necessary to provide requested features, authenticate Users, process payments and payouts, secure accounts, prevent fraud, resolve incidents and comply with law.
We do not sell sensitive personal information, share it for cross-context behavioural advertising or use it to infer characteristics about an individual.
Sensitive information is retained in accordance with the retention period for the relevant category described above.
General retention principles
The retention periods above are maximum guidelines and information may be deleted or de-identified sooner.
We may retain information for longer where reasonably necessary to comply with law, maintain required accounting or tax records, resolve an active dispute, respond to a legal hold, investigate fraud or a safety incident, or establish, exercise or defend legal claims.
We delete or de-identify personal information when it is no longer reasonably necessary for the purposes for which it was collected.
3. Sources of personal information
We collect personal information from:
you, including when you create an account, list or book a parking space, add a vehicle, make or receive a payment, communicate with another User, contact support or exercise a privacy right;
your device and your use of the Service, including through technical logs, cookies, SDKs and similar technologies;
other Users, such as when a Host or Driver provides Booking information, sends a message, leaves a review or submits an incident report;
service providers and contractors, including providers of payments, payouts, identity verification, fraud prevention, maps, hosting, analytics, communications and customer support;
app stores and platforms through which the Service is distributed or promoted; and
public authorities or publicly available sources where reasonably necessary for legal compliance, fraud prevention, safety or dispute resolution.
4. Information we collect
4.1 Information you provide
We may collect:
account and contact information, such as your name, email address, telephone number, password or authentication information and communication preferences;
Host and listing information, such as a parking-space address, photographs, description, availability, price, access instructions, property or permission information, restrictions, amenities and EV-charging details;
Driver and vehicle information, such as a license-plate number, vehicle type, description, dimensions and saved vehicles;
Booking and transaction information, including dates, times, locations, prices, fees, cancellations, refunds and payment or payout status;
User Content and communications, including messages, reviews, photographs, support requests, incident reports and feedback; and
payment, payout, tax and verification information.
Payment providers such as Stripe collect full payment details directly. Parqey generally receives only the limited account, transaction and status information needed to operate the Service.
4.2 Information collected automatically
We may automatically collect:
device and technical information, such as a device or advertising identifier, IP address, browser, operating system, app version, language, time zone and network information;
usage and diagnostic information, such as pages or screens viewed, searches, clicks, feature use, session times, referring pages, crashes, errors and performance logs;
approximate location inferred from an IP address; and
cookie and SDK information described in our Cookie Policy.
With your device permission, we may process your precise location while a location-based feature is active, for example to show nearby parking spaces or provide directions.
You can change location permissions through your device settings. We do not use continuous background location tracking unless this is clearly disclosed when the feature is introduced and you have separately enabled it.
5. How we use personal information
We use personal information to:
create, authenticate, maintain and support accounts;
publish and manage listings;
display maps and nearby parking spaces;
match Drivers and Hosts;
create, confirm and manage Bookings;
provide directions and access information;
process payments, payouts, refunds, fees and chargebacks;
maintain accounting and tax records;
enable messages, reviews and other User communications;
provide customer support;
verify information and prevent fraud;
protect Users, accounts and the Service;
investigate incidents, suspected misuse and violations of our Terms;
maintain, troubleshoot, analyze and improve the Service;
develop and test new features;
personalize the Service where permitted;
send transactional, security and service-related communications;
send marketing where permitted and honour opt-outs;
measure marketing where consent or another lawful basis is available;
comply with law and respond to lawful requests;
enforce our agreements;
establish, exercise or defend legal claims; and
create aggregated or de-identified information.
We maintain de-identified information in de-identified form and do not attempt to re-identify it, except where permitted by law to test whether the de-identification process is effective.
6. Legal bases for EEA and UK Users
Where the EU or UK GDPR applies, we rely on the following legal bases:
Contract
We process information where necessary to create and maintain your account, provide listings and Bookings, enable communication between Users, process transactions and provide the Service you request.
Legitimate interests
We process information where necessary for our legitimate interests or those of another party, including to:
operate, secure and maintain the Service;
prevent fraud and misuse;
provide customer support;
analyze and improve the Service;
protect Users and property; and
establish, exercise or defend legal claims.
We assess these interests against your rights and interests before relying on this legal basis.
Legal obligation
We process information where necessary to comply with tax, accounting, sanctions, law-enforcement, consumer-protection and other legal requirements.
Consent
We rely on consent for optional cookies and similar technologies, precise device location, certain marketing communications and other processing where consent is legally required.
You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
7. How we disclose personal information
We may disclose personal information to:
Other Users
A Driver may receive listing, access and Host communication information needed for a Booking. A Host may receive Driver, vehicle and Booking information needed to provide the parking space.
Public listings and reviews may be visible to Users or website visitors as indicated in the Service.
Service providers and contractors
We use providers for services such as:
cloud hosting and databases;
payments and payouts;
identity and account verification;
fraud prevention and security;
maps and navigation;
analytics and diagnostics;
email and other communications;
customer support; and
legal, accounting and other professional advice.
These providers may process personal information only for the relevant contracted purposes and subject to applicable agreements and legal requirements.
Advertising and measurement partners
If optional advertising technologies are enabled, certain online identifiers, approximate location information and internet or network activity may be disclosed to advertising and measurement partners.
Depending on the applicable law and how the technology is configured, this may be considered “sharing” for cross-context behavioural advertising under California law.
Authorities and legal recipients
We may disclose information to public authorities, law-enforcement agencies, courts or other parties where reasonably necessary to:
comply with law or a legally valid request;
protect the rights, property or safety of a User, Parqey or another person;
investigate fraud, crime, abuse or a security incident; or
establish, exercise or defend a legal claim.
Business transactions
Information may be disclosed to a prospective or completed buyer, investor, lender or successor in connection with a financing, reorganization, merger, acquisition, insolvency or sale of assets, subject to appropriate confidentiality and applicable law.
At your direction
We may disclose information to another party when you request or consent to the disclosure.
8. Cookies, analytics and advertising
We use cookies, SDKs and similar technologies for essential functions, preferences, analytics and, where enabled, advertising measurement.
On our website, non-essential cookies and similar technologies are controlled through Cookie Preferences where consent is required. You can change or withdraw your choices at any time through Cookie Preferences.
Further information about the technologies used on our website appears in our Cookie Policy.
We do not sell personal information for money.
If optional advertising technologies such as the Meta Pixel are enabled, certain online identifiers and internet or network activity may be disclosed to advertising partners for campaign measurement or advertising purposes. Under California law, this type of disclosure may be considered “sharing” for cross-context behavioural advertising.
Our systems do not currently respond to legacy browser “Do Not Track” signals, which are not standardized.
Parqey does not currently claim that its website or app automatically processes Global Privacy Control signals. If Parqey becomes legally required to recognize browser-based opt-out preference signals or provide additional opt-out mechanisms, we will implement the required mechanisms and update this Policy.
9. International transfers
Parqey is based in Sweden and uses service providers that may process personal information in the United States, the European Economic Area and other countries.
Privacy and data-protection laws may differ between countries.
Where a transfer from the EEA or United Kingdom requires additional safeguards, we use a recognized legal transfer mechanism, such as:
an adequacy decision;
the European Commission’s Standard Contractual Clauses;
the UK International Data Transfer Addendum; or
another lawful transfer mechanism.
We may also implement supplementary contractual, organizational or technical safeguards where appropriate.
10. Security
We use administrative, technical and organizational safeguards designed to protect personal information.
These measures may include:
access controls;
encryption in transit where appropriate;
authentication and account-security measures;
logging and monitoring;
service-provider reviews; and
incident-response procedures.
No system or transmission method is completely secure. You should use a strong, unique password and notify us promptly if you suspect unauthorized access to your account.
11. Children
The Service is intended only for people aged 18 or older. A person under 18 may not create an account or use the Service independently.
We do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of consumers under 16.
If you believe that a child has provided personal information to Parqey, contact us at help@parqey.com so that we can investigate and delete the information where appropriate.
12. Your choices and privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
access or know what personal information we hold about you;
receive information about the sources, purposes and recipients of your information;
correct inaccurate personal information;
request deletion of personal information;
restrict or object to certain processing;
receive a portable copy of certain information;
withdraw consent;
opt out of certain sale, sharing or targeted advertising;
limit certain uses of sensitive personal information;
opt out of certain automated decision-making; and
complain to a data-protection or privacy authority.
You can also:
manage location, camera and notification permissions in your device settings;
unsubscribe from marketing using the link in a marketing message; and
manage optional website technologies through Cookie Preferences.
Withdrawing consent or changing a permission does not affect processing that was lawful before the change. Certain Service functions may not work without information or permissions necessary to provide them.
Submitting a request
To exercise a privacy right, email help@parqey.com.
Please identify the right you want to exercise and provide the email address or telephone number associated with your Parqey account.
We may verify your request by matching information against our records, sending a confirmation message or requesting limited additional information. We will not request more information than reasonably necessary to verify and fulfil the request.
If we cannot verify a request, we will explain this where permitted by law.
We will not discriminate or retaliate against you for exercising a privacy right.
Authorized agents
An authorized agent may submit a request on behalf of a California resident by emailing help@parqey.com and providing evidence of authorization.
We may also ask the resident to verify their identity and confirm the authorization directly, unless the agent holds a valid power of attorney.
Complaints
EEA and UK Users may complain to their local data-protection authority.
The Swedish supervisory authority is Integritetsskyddsmyndigheten (IMY). More information is available at www.imy.se.
We encourage you to contact us first so that we have an opportunity to address your concern.
13. California Privacy Notice
This section supplements the rest of this Policy for California residents.
It is intended to provide the information required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, referred to as the “CCPA”, where that law applies to Parqey.
Parqey may voluntarily honour the rights described below even where a statutory threshold or exception means that the CCPA does not apply.
13.1 Categories collected and disclosed during the preceding 12 months
Section 2 identifies the categories of personal information Parqey collects, examples of information in each category, the relevant purposes and the applicable retention approach.
The sources of this information are described in section 3. The categories of recipients are described in section 7.
During the preceding twelve months, Parqey may have collected and disclosed the following categories:
Identifiers
Disclosed for business purposes to service providers and contractors, other Users as necessary for a Booking, authorities and parties involved in a business transaction where applicable.
Online identifiers may be shared with advertising or measurement partners if optional advertising technologies are enabled.
Customer records
Disclosed for business purposes to payment, verification, support and professional service providers, authorities and other Users where necessary for a Booking.
Not sold or shared for cross-context behavioural advertising.
Commercial information
Disclosed for business purposes to payment, analytics, customer-support, security and professional service providers, other Users and authorities.
Not sold or shared for cross-context behavioural advertising.
Internet or network activity
Disclosed for business purposes to hosting, analytics, security, communications and customer-support providers.
May be shared with advertising or measurement partners if optional advertising technologies are enabled.
Geolocation
Disclosed for business purposes to maps and navigation, hosting, security and customer-support providers and to other Users where needed for a Booking.
Approximate location may be shared with advertising or measurement partners. Precise geolocation is not sold or shared for cross-context behavioural advertising.
Sensory information and User Content
Disclosed for business purposes to hosting, communications, security and customer-support providers and to other Users or the public as directed by the relevant Service feature.
Not sold or shared for cross-context behavioural advertising.
Sensitive personal information
Disclosed for business purposes to payment, verification, security, hosting and customer-support providers where necessary to provide the Service.
Not sold or shared for cross-context behavioural advertising and not used to infer characteristics about an individual.
13.2 Sensitive personal information
Parqey uses and discloses sensitive personal information only where reasonably necessary to provide requested services, authenticate accounts, process payments and payouts, protect security, prevent fraud, investigate incidents and comply with law.
Parqey does not use sensitive personal information to infer characteristics about individuals.
We therefore do not currently provide a separate “Limit the Use of My Sensitive Personal Information” link.
13.3 California rights
Subject to applicable exceptions, California residents may have the right to:
request the categories and specific pieces of personal information collected about them;
request the categories of sources from which the information was collected;
request the business or commercial purposes for collecting, using, selling or sharing the information;
request the categories of third parties to which information was disclosed, sold or shared;
request deletion of personal information;
request correction of inaccurate personal information;
opt out of the sale or sharing of personal information;
limit certain uses and disclosures of sensitive personal information;
opt out of and access certain covered automated decision-making technology where applicable; and
exercise their rights without discrimination or retaliation.
Parqey does not currently use automated decision-making technology to make decisions that produce legal or similarly significant effects concerning consumers.
13.4 Sale and sharing choices
Parqey does not sell personal information for money.
If optional advertising technologies are used, the disclosure of certain online identifiers and internet or network activity may be considered “sharing” for cross-context behavioural advertising under California law.
Website visitors can prevent or disable optional advertising technologies through Cookie Preferences and can change their choice at any time.
At the effective date of this Policy, Parqey does not believe that it meets the statutory thresholds that generally determine whether the CCPA applies to a business. Parqey therefore does not currently provide a separate “Do Not Sell or Share My Personal Information” link or represent that its systems automatically process Global Privacy Control signals.
If Parqey becomes subject to those requirements, it will provide the required opt-out mechanisms and process applicable opt-out preference signals before engaging in covered sale or sharing.
You may contact help@parqey.com with questions or requests concerning the use of your personal information.
13.5 California request process
California privacy requests can be submitted as described in section 12.
We will acknowledge and respond to requests within the period required by applicable law. We may deny or limit a request where an exception applies, we cannot reasonably verify the requester’s identity, or the request is manifestly unfounded or excessive.
Where required, we will explain our decision. You may reply to our response if you believe we misunderstood your request or relevant information.
13.6 Financial incentives
Parqey does not currently offer a financial incentive, price difference or service difference in exchange for personal information.
If this changes, we will provide the required notice and obtain any required opt-in consent before introducing the program.
14. Automated tools
We may use automated tools to support functions such as search results, recommendations, fraud detection, security and content moderation.
Human review may be used where appropriate.
We do not currently use automated decision-making technology to make decisions that produce legal or similarly significant effects concerning a consumer.
Before introducing a covered use of automated decision-making technology, we will provide any notice, assessment or User rights required by applicable law.
15. Changes to this Policy
We may update this Policy to reflect changes to the Service, our technology, our business operations or applicable law.
We will publish the revised Policy and update the effective date above. If a change materially affects your rights or how we use personal information, we will provide additional notice or request consent where required.
16. Contact
For questions about this Policy, to exercise a privacy right or to request access to, correction of or deletion of your personal information, email:
When submitting a request, please state whether it concerns access, correction, deletion or another privacy right. Where possible, send the request from the email address associated with your Parqey account.
We may request limited additional information to verify your identity. Please do not send identification documents unless we specifically request them.
Parqey AB
Company no. 559516-8575
Parqey Inc.
Delaware file no. 10637809