Last updated: July 22, 2026 · Includes California Notice at Collection

Parqey AB · Company no. 559516-8575 · Berghemsvägen 5, 133 37 Saltsjöbaden, Sweden

In short
Parqey uses personal information to operate the parking marketplace, process Bookings and payments, keep the Service secure and improve it. We do not sell personal information for money. If optional advertising technologies are enabled, certain information may be disclosed to advertising partners as described in this Policy. Website visitors can manage optional cookies and advertising technologies through Cookie Preferences.

1. Scope and who we are

This Privacy Policy explains how Parqey AB (“Parqey,” “we,” “us” or “our”) collects, uses, discloses and protects personal information when you use our websites, mobile applications, support channels and related services (the “Service”). It applies to Hosts, Drivers, website visitors and people who contact us.

Parqey AB, company no. 559516-8575, Berghemsvägen 5, 133 37 Saltsjöbaden, Sweden, is the controller of personal information described in this Policy, unless stated otherwise. Our contact details appear in section 16.

This Policy does not cover a third party’s independent service or a Host’s processing outside Parqey. Payment processors, app stores, maps and other third parties may provide their own privacy notices.

2. Notice at Collection

The table below summarizes the categories of personal information we collect, why we use them, whether they may be sold or shared as those terms are defined by California law, and our retention approach. We collect only what is reasonably necessary for the stated purposes.

Category

Examples

Purpose

Sale/share and retention

Identifiers and account data

Name, email, phone, account ID, IP address, device ID, login and support identifiers.

Accounts, authentication, communication, support, security and fraud prevention.

No sale. Online identifiers may be shared for advertising if optional advertising tools are enabled. Account life + up to 30 days; backups typically up to 90 days; security logs usually up to 12 months.

Customer records and financial data

Contact details, payment status, payout details, billing address, tax or verification information. Full card numbers are handled by payment providers.

Payments, payouts, chargebacks, accounting, tax and legal compliance.

No sale/share for advertising. Transaction and required accounting records generally up to 7 years; processor records under provider terms.

Commercial information

Listings, prices, Bookings, cancellations, refunds, payout and transaction history.

Provide Bookings, customer support, accounting, analytics, dispute resolution and fraud prevention.

No sale/share for advertising. Generally up to 7 years for transaction and legal records.

Internet or network activity

App and website interactions, pages or screens viewed, clicks, referring URLs, crash data, browser, operating system and logs.

Operate, debug, secure, measure and improve the Service; marketing measurement where permitted.

No monetary sale. May be shared for cross-context behavioral advertising if optional advertising tools are enabled. Analytics usually up to 14 months; security logs usually up to 12 months.

Geolocation

Precise location when you choose to enable it; approximate location from IP; listing and Booking location.

Show nearby spaces, maps, navigation, fraud prevention and complete Bookings.

Precise location is not sold/shared for advertising. Live device location is used while needed for the feature; Booking and listing locations may be retained with transaction records up to 7 years.

User content and sensory data

Listing text, photos or videos, reviews, messages, support attachments and access instructions.

Publish listings, enable communication, support Users, investigate incidents and enforce rules.

No sale/share for advertising. Until deleted/account closure, then usually up to 90 days in backups; incident or transaction records as legally needed.

Vehicle and parking data

License plate, vehicle description, space address, dimensions, access, availability, amenities and EV charging details.

Match vehicles to spaces, fulfill Bookings, safety, support and dispute resolution.

No sale/share for advertising. Active listing/account life; Booking records generally up to 7 years.

Sensitive personal information

Precise geolocation; account credentials; financial or tax information; contents of private User communications where applicable.

Provide requested features, authenticate, process payments, secure accounts, prevent fraud and comply with law.

Not sold or shared for advertising. Used only for permitted service, security and legal purposes; retained under the related category above.

Retention periods are maximum guidelines and may be shorter. We may retain information longer when reasonably necessary for an active dispute, legal hold, safety matter, fraud investigation or legal obligation. We delete or de-identify information when it is no longer reasonably necessary.

3. Sources of personal information

We collect personal information from:

you, including when you create an account, list or book a space, add a vehicle, communicate, request support or exercise a privacy right;

your device and use of the Service, through logs, cookies, software development kits (“SDKs”) and similar technologies;

other Users, for example when a Host or Driver sends a message, review, incident report or information needed for a Booking;

service providers and contractors, including payment, identity verification, fraud prevention, maps, hosting, analytics, communications and support providers; and

public authorities or publicly available sources where necessary for legal compliance, safety or dispute resolution.

4. Information we collect

4.1 Information you provide

Account and contact data, such as name, email address, phone number, password or authentication information and communication preferences.

Host and listing data, such as space address, photos, description, availability, price, access instructions, property or permission information and EV charging details.

Driver and vehicle data, such as license plate, vehicle type or size and saved vehicles.

Booking and transaction data, including dates, locations, prices, fees, cancellations, refunds and payment or payout status.

User Content and communications, including messages, reviews, photos, support requests, reports and feedback.

Payment, payout, tax and verification information. Stripe and other payment providers collect full payment details directly; Parqey generally receives limited transaction, status and account information.

4.2 Information collected automatically

Device and technical data, such as device and advertising identifiers, IP address, browser, operating system, app version, language, time zone and network information.

Usage and diagnostic data, such as screens or pages viewed, searches, clicks, feature use, session times, referring pages, crashes and performance logs.

Location data. With your device permission, we may process precise location while the relevant feature is active to show nearby spaces or provide directions. You can change device permissions at any time. We do not use continuous background location tracking unless clearly disclosed and separately enabled.

Cookie and SDK data described in our Cookie Policy.

5. How we use personal information

Create, authenticate, maintain and support accounts.

Publish listings, display maps, match Drivers and Hosts, enable Bookings and provide directions and access information.

Process payments, payouts, refunds, chargebacks, fees, accounting and tax reporting.

Enable User communications, reviews and customer support.

Verify information, prevent fraud, protect Users and investigate incidents, abuse or violations.

Maintain, debug, analyze, personalize and improve the Service and develop features.

Send transactional, security and service notices; send marketing where permitted and honor opt-outs.

Comply with law, enforce agreements, establish or defend legal claims and respond to lawful requests.

Create aggregated or de-identified information that cannot reasonably be linked to an individual. We maintain de-identified information in de-identified form and do not attempt to re-identify it except to test our de-identification processes as permitted by law.

6. Legal bases for EEA and UK users

Where the EU or UK GDPR applies, we rely on:

Contract: to create your account, provide listings and Bookings, communicate and process payments.

Legitimate interests: to secure, maintain, analyze and improve the Service, prevent fraud, support Users and establish or defend claims, balanced against your rights.

Legal obligation: for tax, accounting, sanctions, law-enforcement and other mandatory requirements.

Consent: for optional cookies, precise device location, certain marketing and other processing where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.

7. How we disclose personal information

We may disclose personal information to:

Other Users. A Driver receives listing, access and Host communication details needed for a Booking; a Host receives Driver, vehicle and Booking information needed to provide the space. Public listings and reviews are visible to other Users or visitors as indicated in the Service.

Service providers and contractors for cloud hosting, database, payments and payouts, identity verification, fraud prevention, maps and navigation, analytics, communications, customer support, security and professional advice. They may process information only for contracted purposes subject to applicable terms.

Advertising and measurement partners, if optional advertising technologies are enabled. Online identifiers, approximate location and internet or network activity may be made available for campaign measurement or cross-context behavioral advertising. Under California law, this may be “sharing.”

Authorities, courts and other parties when reasonably necessary to comply with law, protect rights or safety, investigate fraud or security, or establish or defend legal claims.

A buyer, investor, lender or successor in connection with a proposed or completed financing, reorganization, merger, acquisition, insolvency or asset transfer, subject to appropriate confidentiality and applicable law.

Others at your direction or with your consent.

8. Cookies, analytics and advertising

We use cookies, SDKs and similar technologies for essential functions, preferences, analytics and, where enabled, advertising measurement. On our website, non-essential technologies are controlled through Cookie Preferences where consent is required. You can change or withdraw your choices at any time through Cookie Preferences. See our Cookie Policy for details.

We do not sell personal information for money. If optional advertising technologies such as the Meta Pixel are enabled, online identifiers and internet or network activity may be disclosed to advertising partners for measurement or advertising purposes. Under California law, such disclosure may be considered “sharing” for cross-context behavioral advertising.

Our systems do not currently respond to legacy browser “Do Not Track” signals, which are not standardized. We do not currently claim that our website automatically processes Global Privacy Control signals. If Parqey becomes legally required to provide additional opt-out mechanisms or recognize browser-based opt-out preference signals, we will implement those mechanisms and update this Policy.

9. International transfers

Parqey is based in Sweden and uses providers that may process information in the United States, the EEA and other countries. Privacy laws may differ from those in your country. Where required for EEA or UK transfers, we use recognized safeguards such as adequacy decisions, Standard Contractual Clauses, the UK Addendum or another lawful transfer mechanism, together with supplementary measures where appropriate.

10. Security

We use administrative, technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit where appropriate, service-provider review, logging and incident response. No system is completely secure. You should use a strong, unique password and tell us promptly if you suspect unauthorized account activity.

11. Children

The Service is not directed to children under 18 and an account may not be created by a person under 18. We do not knowingly collect personal information from children under 13 or knowingly sell or share personal information of consumers under 16. If you believe a child provided information, contact us so we can investigate and delete it as appropriate.

12. Your choices and rights

Depending on where you live, you may have rights to access or know, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, and opt out of certain sale, sharing, targeted advertising or automated decision-making. You may also manage location and notification permissions in device settings, marketing through unsubscribe controls, and cookies through Cookie Preferences.

To submit a request, email help@parqey.com or use available account or app privacy controls. Describe the right you want to exercise and the account email or phone number. We will verify requests by matching information to our records and may send a confirmation link or request limited additional information. We will not request more information than reasonably necessary. If we cannot verify a request, we will explain where permitted.

An authorized agent may submit a request for a California resident by emailing help@parqey.com and providing proof of authorization. We may also ask the resident to verify identity and confirm the authorization directly, unless the agent has a valid power of attorney. We will not discriminate or retaliate against you for exercising a privacy right.

EEA and UK users may complain to their local supervisory authority. In Sweden, the authority is Integritetsskyddsmyndigheten (IMY), www.imy.se. We encourage you to contact us first so we can address the concern.

13. California Privacy Notice

This section supplements the rest of the Policy for California residents. It is intended to satisfy the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), where the CCPA applies to Parqey. We may voluntarily honor the rights below even when a statutory threshold or exception means the CCPA does not apply.

13.1 California categories and disclosures in the preceding 12 months

The Notice at Collection table in section 2 identifies the CCPA categories collected, examples, purposes and retention. Sources are listed in section 3 and categories of recipients in section 7.

CCPA category

Disclosed for business purposes to

Sold/shared under CCPA

Identifiers

Service providers/contractors; other Users as needed for a Booking; authorities or transaction parties where applicable.

May be shared with advertising partners: online identifiers only.

Customer records

Payment, verification, support and professional service providers; authorities; other Users only as needed for a Booking.

Not sold or shared for cross-context behavioral advertising.

Commercial information

Payment, analytics, support, security and professional service providers; other Users; authorities.

Not sold or shared for cross-context behavioral advertising.

Internet/network activity

Hosting, analytics, security, support and communications providers.

May be shared with advertising partners if optional advertising technologies are enabled.

Geolocation

Maps/navigation, hosting, security and support providers; other Users as needed for a Booking.

Approximate location may be shared for advertising; precise geolocation is not sold/shared for advertising.

Sensory information and User Content

Hosting, support, security and communications providers; other Users or the public as directed by the feature.

Not sold or shared for cross-context behavioral advertising.

Sensitive personal information

Payment, verification, security, hosting and support providers as necessary for permitted service purposes.

Not sold or shared for advertising; not used to infer characteristics.

Parqey does not use or disclose sensitive personal information for purposes other than those permitted for providing requested services, security, fraud prevention and legal compliance, and does not use it to infer characteristics. Accordingly, we do not currently provide a separate “Limit the Use of My Sensitive Personal Information” link.

13.2 California rights

Know/access: request categories, sources, purposes, categories of third parties and specific pieces of personal information.

Delete: request deletion, subject to legal exceptions.

Correct: request correction of inaccurate personal information.

Opt out of sale or sharing: opt out of sale or cross-context behavioral advertising sharing. We do not sell for money.

Limit sensitive personal information: where a business uses it beyond permitted purposes. Parqey currently does not.

Opt out of and access covered automated decision-making technology (“ADMT”), where applicable. Parqey does not currently use ADMT to make significant decisions producing legal or similarly significant effects about consumers.

Non-discrimination and non-retaliation for exercising CCPA rights.

13.3 Sale and sharing choices

Parqey does not sell personal information for money. Website visitors can prevent or disable optional advertising technologies through Cookie Preferences. You may change this choice at any time.

At the date of this Policy, Parqey does not believe that it meets the statutory thresholds that generally determine whether the CCPA applies to a business. Parqey therefore does not currently provide a separate “Do Not Sell or Share My Personal Information” link or claim that its systems automatically process Global Privacy Control signals.

If Parqey becomes subject to these requirements, we will provide the required opt-out mechanisms before engaging in covered sale or sharing. You may also contact help@parqey.com with questions or requests concerning the use of your personal information.

13.4 California request process

Submit requests as described in section 12. We generally acknowledge and respond within the time required by law. We may deny or limit a request where an exception applies, identity cannot be verified, or a request is manifestly unfounded or excessive, and will explain where required. You may reply to our response if you believe we misunderstood your request or relevant information.

13.5 Financial incentives

Parqey does not currently offer a financial incentive or price or service difference in exchange for personal information. If that changes, we will provide the required notice and obtain any required opt-in consent.

14. Automated tools

We may use automated tools for search ranking, recommendations, fraud detection, security and moderation support. Human review may be used where appropriate. We do not currently use automated decision-making technology to make significant decisions that produce legal or similarly significant effects about a consumer. We will provide any required pre-use notice and rights before introducing covered uses.

15. Changes to this Policy

We may update this Policy to reflect changes in law, technology or our practices. We will post the revised Policy and update the date above. If a change materially affects your rights or how we use information, we will provide additional notice or seek consent where required.

16. Contact

To request access to, correction of, or deletion of your personal information, email help@parqey.com from the email address connected to your Parqey account. State whether your request concerns access, correction or deletion. We may ask for additional information to verify your identity. Please do not send identification documents unless requested.

Parqey AB
Company no. 559516-8575
Berghemsvägen 5
133 37 Saltsjöbaden, Sweden
Email: help@parqey.com
Phone: +46 70 733 04 08